With increasingly fierce competition, NOKO group realized that it’s essential for him to master customer trend, to strengthen relationship with customer and to expand the channel for developing customer, only through which he can get market advantage and stand successfully. Acquiring the valuable, backward, satisfied, and really beneficial customers becomes the source of NOKO’s development.

A large customer information database can be created through various customer-related channels, contact collection from customers and customer data. In addition, we can get customer group or trend on detailed customer demand through classification, relationship connection, data analysis model, etc. and ultimately conclude a series of projects on Customer Relationship Management to take care of customers, offer services, and achieve customer’s potentiality on base of full understanding of them.

◆ We should increase service efficiency and customer satisfaction degree to keep valuable customers during transaction with them and maintenance.
◆ Customer profit maximization should be achieved through value segmentation, management accordance, pointed strategy and measurement made, and customer value further developed.
◆ We should strengthen communication with customers to understand their demand timely, to develop new customer and new business, and finally to make out a serried of favorable policies for them.
◆ Personnel management and training should be strengthened to increase marketing and team work efficiency.